Follow-up portal, automation, and AI

Here is the software, the price, and what it does after every inquiry.

Good Local configures a dedicated business workspace on established CRM software. Your team gets the login, inbox, pipeline, calendar, automations, and reporting. We build and manage the configuration.

The sale in one scenario

You are pouring concrete. Your phone rings. You cannot answer. Here is what happens next.

9:47

Dana calls about a sinking patio

She calls your existing business number or a tracked Good Local number. Your crew is working and nobody answers.

Front Range Concrete

Business text conversation

Hi Dana, sorry we missed your call. What can we help with?

Our concrete patio is sinking near the back door. Can someone give us an estimate?

Reply appears in the shared inbox

9:49

You receive the useful part—not another mystery voicemail

Your phone shows a new opportunity, the source, Dana’s request, the conversation, and who is responsible for calling her.

NEW OPPORTUNITY

9:49 AM

Dana R. · Sinking patio estimate

Source: Good Local · Centennial

Assigned: Estimator queue

Phone: (303) 555-0142

Status: Needs response

“Our concrete patio is sinking near the back door. Can someone give us an estimate?”

10:15

Your team takes over with context

A person opens the same conversation, calls or texts Dana, schedules the estimate, and moves the opportunity to Appointment Set.

Why $149 can make sense

If one otherwise-lost $1,500 job is recovered, that collected revenue equals about 10 months of Lead Recovery.

That is illustrative—not a guarantee. The business still has to respond, quote, close, and perform the work.

Try your own numbers

What is one recovered job worth?

Average collected job value

Extra jobs recovered in a month

Potential collected value

$1,500

That equals

10.1 months of Recovery

or 4.3 months of AI Lead Assistant

Illustration only—not a promise of recovered jobs, close rate, revenue, or profit. Enter collected revenue, not an unaccepted estimate.

What the extra $200 buys

Recovery catches the inquiry. AI Lead Assistant works the conversation.

A HUMAN CONTINUES

Lead Recovery · $149/month

9:47 — Call is missed
9:47 — Fixed acknowledgement text sends
9:48 — Dana replies with the problem
9:48 — Owner and estimator are alerted
Next — A real person answers, qualifies, and schedules

Best when someone on the team can reliably take over after the alert.

AI CONTINUES WITHIN RULES

AI Lead Assistant · $349/month

9:47 — Call is missed
9:47 — Acknowledgement text sends
9:48 — AI asks city, project type, size, and timing
9:50 — AI answers approved FAQs and offers verified slots
9:52 — Dana books; owner receives summary and appointment

Best when inquiries arrive after hours or staff cannot conduct every first conversation.

Question	Lead Recovery · $149/mo	AI Lead Assistant · $349/mo
What are you buying?	A managed capture, alert, inbox, pipeline, and reminder system	A managed AI conversation, qualification, and scheduling system
Does it generate leads?	No	No
Missed-call response	One approved fixed text	Approved opening text, then AI can continue
Web-form response	One approved fixed acknowledgement	AI can begin the approved qualification flow
Who asks follow-up questions?	Your employee	AI, with human takeover available
Who answers customer questions?	Your employee	AI answers only approved FAQs; everything else escalates
Who schedules?	Your employee	AI may offer verified openings or request human confirmation
After-hours behavior	Acknowledges, records, and alerts	Qualifies and may schedule within approved rules
Shared inbox and pipeline	Included	Included
Users / calendar	Up to 3 users / 1 calendar	Up to 3 users / 1 calendar
Inbound sources	Up to 2 numbers or forms	Up to 2 numbers or forms
Follow-up	Two fixed reminders	AI conversation plus approved follow-up
Review request	One workflow	One workflow
Reactivation	Not included	One campaign/month, up to 250 approved contacts
Included monthly usage	500 SMS segments + 1,000 emails	1,000 AI responses + 1,000 SMS segments
Voice AI	Not included	Not included at launch
Setup fee	$299	$499
Choose it when…	A person can take over promptly after the alert	You need the system to conduct the first conversation

The decision is one question: after the first automatic response, can your staff reliably continue the conversation?

Yes → Lead Recovery. No → AI Lead Assistant. Need new inquiries rather than better follow-up → neither; look at Local Visibility or Exclusive Leads.

Two tiers, exactly what's in each

Two launch packages. No mystery about what the monthly fee covers.

Lead Recovery

$149/month

$299 one-time setup

Choose this when inquiries are being missed or forgotten, but a real employee can handle the conversation once alerted.

One private business workspace with up to 3 users
One connected booking calendar
Up to 2 configured inbound sources: numbers or forms
Missed-call text-back and form acknowledgement
One shared inbox and one lead pipeline
Two fixed follow-up reminders—no AI conversation
Appointment confirmations and reminders
One legitimate review-request workflow
Monthly activity summary and one routine workflow change

Includes 1 platform number, 500 SMS segments, and 1,000 transactional emails monthly. Overage: $0.03/SMS segment and $2 per additional 1,000 emails.

Do not choose this if you expect the system to qualify, answer questions, or book without a person.

Ask about this tier

AI Lead Assistant

$349/month

$499 one-time setup

Choose this when the business already receives enough inquiries to justify AI qualification, after-hours response, and controlled scheduling.

Everything in Lead Recovery
AI conducts two-way text and web-chat conversations
AI asks the approved qualification questions, day or night
Answers common questions within rules you set
Books the appointment straight to your calendar
One monthly reactivation campaign for up to 250 approved contacts
Voice AI is not included unless it is separately scoped and priced

Includes 1,000 AI responses and 1,000 SMS segments monthly. Overage: $0.10/AI response and $0.03/SMS segment. Voice AI is excluded.

Do not choose this to create demand. It works existing calls, forms, and chats; it does not generate leads.

Ask about this tier

An additional platform number is $5/month. Both packages work inquiries the business already receives; they do not create traffic or guarantee leads. Additional brands, locations, complex integrations, ad spend, and voice AI require a separate written scope.

Exactly what happens, in order

The story of one missed call.

Not a feature list. This is the actual sequence of texts, from the moment your phone rings to the moment a review shows up on your Google listing.

After the configured missed-call event

The text that follows a missed call

Phone rings at 9:47pm and nobody picks up. After the phone system marks it missed, the workflow sends one approved message from the configured business number. We test timing and repeat-call protection before launch.

Hi, this is Centennial Hot Tub Service. Sorry we missed your call! What can we help with?

The moment they reply

What the AI actually asks

If they text back, the AI picks up the conversation and asks the same questions your team would ask, in order, one at a time so it doesn't feel like a form.

Hi, I need an estimate for a sinking patio.

Thanks for reaching out. What city is the property in?

Centennial. Hoping to fix it next month.

Got it. Roughly how large is the area, and is it concrete or pavers?

Concrete, maybe 12x15 feet.

Perfect, that's enough to get started. I can show verified openings or ask the team to confirm a time—whichever setup the business approved.

Same moment, your side

What lands in your inbox

The qualified details (name, phone, address, job description) show up in your portal or CRM as a new opportunity, tagged with the answers the AI collected. No transcript to dig through, just the facts your estimator needs to call and confirm.

Your Business Name

Portal

Sinking patio estimate

New

Foundation crack repair

Appointment set

Basement sump pump

Won

24 hours after the job is marked Won

The review request, and the one follow-up if it goes unanswered

When you mark a job complete in the portal, the approved review workflow can start. This example waits one day, sends the contractor's legitimate review link, then sends one reminder after three days if there is no click. The timing and destination are set before launch.

Hi Dana, thanks again for choosing Centennial Hot Tub Service! If you have a minute, a quick Google review helps us a lot: [link]

3 days later, no click yet

Hi Dana, just a friendly reminder, if you have 30 seconds we'd really appreciate a quick review: [link]. No worries if you're busy!

Day 3 and day 7 after a lead goes quiet

Following up on the ones who went cold

Someone asks about an estimate, then stops responding mid-conversation. Instead of that lead just dying, two more touches go out automatically, then it stops for good.

Hi Dana, just checking back on the patio estimate. Still interested? Happy to answer any questions.

Hi Dana, following up one more time. We're happy to help whenever you're ready. Let us know!

Illustrative examples. Actual message wording, AI scope, disclosures, and escalation rules are configured per business before anything goes live.

Simple contractor experience

Your team logs in and sees the work—not the machinery behind it.

After testing, authorized users receive an invitation. The final branded login will be app.goodlocalgrowth.com. Inside, your workspace carries your business name and logo and shows conversations, opportunities, calendars, reviews, and permitted payment information.

What you see day to day

Every conversation, every job, every review request lands in one inbox under your business name. You don't see our name anywhere in it.

You can jump into any AI conversation and take over yourself at any point. Nothing is locked behind the bot.

Answers the AI gives are limited to rules you approve up front (pricing ranges, service area, scheduling windows). It says "let me get someone from our team" for anything outside that.